Returns Policy

Return Policy:

We strive for 100% customer satisfaction. If you are unsatisfied with your purchase for any reason, exchanges and returns for a full refund less shipping charges are accepted within 14 days of receipt for items that have not been used, worn, or altered.

It is the customer's responsibility to ensure that the returned goods are properly packed. We cannot accept any responsibility for goods damaged in transit that are a result of improper packing at the fault of the customer.
Returned items must be complete without exception and must include a copy of your sales receipt.
Simply return the item(s) to the address listed on your invoice. Indicate on the invoice if you are returning for an exchange (and indicate size or style desired), or if you are returning for a merchandise credit.
The customer is responsible for return shipping for all non-fault returns.
Approved returns are processed within 2-3 business days and credits generally take 2-4 business days to post to your account.

The following items are returnable only if they are in their unopened factory sealed packaging

Undergarments, petticoats, socks, tights and stockings (This includes costumes that have socks, tights or stockings that are in separate packaging inside of the costume. You do not need to remove the stockings to see if a costume fits)
Artificial hair including: Wigs, beards, mustaches, facial hair, hair accessories, headbands, and hats with attached hair
Masks, prosthetics, eye lashes, fangs or other fake teeth
Makeup and makeup kits
Shoes and boots - All returned footwear must be unmarked (without scuffs), and unused
Dog costumes
CD's
Party supplies

Non-Refundable Items

The following items are not refundable even if returned within the time limits:

Any items that are defaced or physical damaged by end-users. We reserve the right to check the condition of the returned items before issuing any refund or credit
Any product returned without the original package or sales receipt that cannot be verified as our products
Any items returned after 14 days

Shipping Policy:

Free shipping on orders over $75.00! Offer valid for the continental U.S. only. Not valid for Hawaii, Alaska, or any international destination.

General

Most orders ship within 1-2 business days (excluding weekend and holidays - UPS and USPS do not pick up from our location on these days).
Shipping rates are calculated using real time rates pulled from UPS and USPS and are based on the weight and dimensions of the package. Rates can be viewed on the shopping cart page for domestic orders and at checkout for international orders.

Domestic Orders

The following shipping options are available for orders weighing under 45 ounces

USPS Priority Mail: 3-6 business days
UPS Ground: 2-5 business days to the continental United States
UPS 2 Day Air: 2 business days
UPS Next Day Air Saver: End of day the following business day

Note: All orders to P.O. boxes and APO/FPO addresses ship via USPS

Orders weighing more than 45 ounces

UPS Ground: 2-5 business days to the continental United States
UPS 3 Day Select: 3 business days
UPS 2 Day Air: 2 business days
UPS Next Day Air Saver: End of day the following business day

When calculating shipping transit time, please remember to start counting the following business day

ex. Order placed at 3pm central Thursday using UPS 2 Day Air will ship on Friday and arrive Tuesday).
ex. Order placed on Thursday at 2 pm Central using UPS Next Day Air Saver will ship on Friday and arrive on Monday by th end of the day

International Orders

International buyers assume all responsibility for any duties, customs, tariffs, brokerage or other fees associated with international shipments. Please check with your local government to determine these fees associated with importing goods. Keep in mind that time spent in customs varies greatly by destination country and we are not responsible for delays in your arrival due to local customs.

Canada

For shipments to Canada, you have the choice of:

UPS Standard to Canada (3-5 Business Days)
UPS Worldwide Expedited (2-3 Business Days)

Most Canadian orders are processed within one business day from the time the order is placed. Business days are Monday - Friday and do not include Saturdays, Sundays or U.S. Holidays

Duties and Taxes By placing your order, you understand that you will be required to pay all Canadian duties, and taxes (Canadian GST, HST, PST) and brokerage fees associated with importing. You authorize us to appoint a Canadian customs broker on your behalf to obtain customs clearance for your order and understand that these fees will be due at the time of delivery. Below is a table outlining the UPS Brokerage fee associated with the total order value.

Order Value	UPS Brokerage Fee
$0.01 - $20.00	Free
$20 - $40	$10
$40.01-$100	$10
$100.01-$200	$10
$200.01-$350	$41.50
$351.01-$500	$46.60
$500.01-$750	$53
$750.01-$1,000	$59.30
$1,000.01-$1,250	$65.65
$1,250.01-$1,600	$69.80

Taxes Canadian customers are required to pay all applicable GST/HST depending on the Province where the purchase is made. GST/HST is also payable for all Shipping and Handling and/or Return Handling Fees. Any shipments made to Ontario addresses will be assessed the Ontario Resale Sales Tax ("PST") by customs upon crossing the border.

Canadian Returns Most products can be returned within 14 days of the delivery date and the buyer is responsible for all return shipping costs as well as any customs, duties or brokerage charges billed to ClickToShop LLC. Refunds are for the cost of the merchandise only and do NOT include shipping and handling charges. Any return received with missing items or without original packaging will not be credited.

Other International Destinations

USPS Priority International (6-14 Business Days).
USPS Express International (4-6 business days)
UPS Expedited (3-5 business days)
UPS Express Worldwide Saver (2-4 business days

Buyer assumes all responsibility for any damage to or loss of packages shipped using USPS internationally. It is the buyers responsibility to file claims with their local post office in the event of a damaged or lost package. By placing your order, you understand that you will be required to pay all duties, and taxes, and brokerage fees associated with importing. You authorize us to appoint a Canadian customs broker on your behalf to obtain customs clearance for your order and understand that these fees will be due at the time of delivery.

International packages that are refused or returned to sender due to customs duties and taxes nonpayment or incorrect address information are subject to a restocking fee equal to that of the return shipping charges and any import duties ClickToShop pays the carrier to return the merchandise.